Terms of Service

Office and Service Hours

Homestead Pets will do pet visits and dog walks 7 days a week. Services hours are from approximately 6:00am - 9:00pm. Office hours to schedule services are Monday - Friday 8:00am-6:00pm. Voice and e-mail will be responded to daily.

Holidays

An additional $3 per visit service charge will be added on the following Holidays:

New Year's Day
Easter
Memorial Day
July 4th
Labor Day
Thanksgiving Day
Christmas Eve
Christmas Day

Payment

Homestead Pets accepts Cash, Check or Money Order. Payment in full is due before each service period begins.

Daily services, such as dog walks may be paid weekly or monthly in advance.

Basically How it Works

If you have never used Homestead Pets services, an appointment to meet with you and your pets will be scheduled at least 48 hours before service is needed. The consultation should last about an hour as this gives the pet sitter and pets time to get acquainted. It's also the time for us to learn about your pets daily routine and to discuss important terms and aspects of the services Homestead Pets will provide. Homestead Pets wants each customer to feel comfortable allowing us into your home and trusting us with your cherished pets. Paperwork such as contact and pet information for each pet, a veterinary release form and general home information will be filled out. If service is scheduled, 2 working keys and full payment will also be collected. Additionally, a signed and completed Service Request form will be needed by the start of each service period and can be collected at the consultation. Current customers (who do not need the consultation) may leave the SIGNED Service Request and Payment to be found at the first visit. Contact will be made within 48hrs of starting service, and vacation service ends when you call Homestead Pets to notify of your Safe Arrival and Happy Reunion with your pets.

Cancellations

For Daily Visits, there is no cancellation fee. Your account will be credited for future service.

For Vacation Pet Sits and Services cancellation fees apply:

Holiday: Payment in full is charged (no refunds)
0-48 Hrs: Payment in full is charged (no refunds)
3-4 Days: 20% of Service total is due (80% refund)
5+ Days: No charge, refund in full

Vacation Pet Sit clients: Please Call as soon as you arrive safely home. Without notice of your arrival, Homestead Pets will continue care for your pets.

Service Area

Rates are determined by time and distance from our location which is located near hwy 95's Craig and Cheyenne exits and between Children's Memorial Park at 6401 W Gowan Rd and Wayne Bunker Park at 7351 W Alexander Rd in Centennial Hills of NW Las Vegas. Using MapQuest. , if you are within a 15 minute (approx 8 miles) driving range of either of the parks there will be no additional mileage fee. Each additional minute will carry a charge of $1. (Minutes are calculated by Mapquest time and are not determined by real traffic times)

Pet Taxi rates are figured for drives within 10 minutes from your residence. There is a $1 per minute add-on fee if the distance is further. Rate times are calculated using MapQuest.

Keys

2 working keys will be collected at the consultation if service is scheduled. After the service period, the keys may be returned to the homeowner in person using the Quick Stop key drop-off rate.
OR
Homestead Pets will keep your extra keys securely filed, locked, coded and separate from your identifying information for no extra charge. This will also make future services faster and easier to schedule without extra hassle or cost. Ask about becoming a 'Key Customer'.

Homestead Pets is licensed and insured.